Claims Adjuster

1 month ago


Sydney, New South Wales, Australia Crawford & Company Full time
About the Opportunity

Crawford & Company is seeking a skilled Loss Adjuster to join our team. As a Loss Adjuster, you will play a critical role in restoring our customers' lives after loss or damage to their properties.

You will be responsible for conducting site inspections, determining the cause and extent of damage, and providing a seamless end-to-end claims experience for our customers. While prior experience in loss adjusting or claims is highly desirable, we are open to hearing from candidates with transferable skills from other fields.

Key Responsibilities
  • Deliver exceptional service when completing on-site and desktop assessments, interacting with customers and clients.
  • Communicate clear and accurate advice, solutions, timeframes, and claim progress to all stakeholders.
  • Document all decisions made and reasons, including ownership details, reserve changes, and acceptance/rejection of claims.
Requirements
  • Previous experience as a Loss Adjuster (highly desirable).
  • Loss Adjusting qualifications preferred, or professional qualifications applicable to the Loss Adjusting industry.
  • Trade qualifications would be advantageous.
  • Current and valid driver's licence.
About You

We are looking for a calm and confident operator who is an expert communicator, empathetic, and a great listener. You will be a problem solver with a curious persona, searching for the root cause and proactively finding solutions throughout the claim journey. You will be intrinsically driven to provide the highest level of customer service, always thoughtful and timely.

You will be resilient and focused on achieving positive outcomes for your key stakeholders. You will have a growth mindset that values continuous learning and absorbs new information and change with ease.

Benefits

Crawford & Company offers a competitive salary, opportunity for annual performance bonus, car allowance, laptop, company phone, and many other company benefits.


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