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Service Delivery Director
2 weeks ago
We are seeking a highly skilled Service Delivery Manager to lead our Technology team, responsible for operational delivery and performance of applications and platforms. This role requires strong expertise in escalation procedures, incident management, and ITIL principles.
As a key member of our technology environment, you will be accountable for initiating, transitioning, and maintaining apps/platforms, managing day-to-day relationships with service partners, and monitoring user satisfaction.
The ideal candidate will have mastery of software development in an Agile environment, proven ability to balance concurrent activities, and exceptional verbal and written communication skills.
You will be responsible for overall service delivery and support, meeting customer requirements, ensuring ongoing service delivery and support meet customer needs, and developing continual service improvement plans.
