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Customer Experience Partner

1 week ago

Melbourne, Victoria, Australia Compass Education Full time

Are you passionate about making a difference in education? Do you want to work for a company that truly cares about its clients and employees? If so, we'd love to hear from you

About the Role

This is an amazing opportunity to join our dynamic team as a Client Consultant, where you'll have the chance to work closely with clients to understand their needs and develop tailored solutions to meet those needs.

You'll be responsible for delivering high-quality training and support, ensuring that our clients get the most out of our platform. Your main focus will be on building strong relationships with our clients, understanding their goals and objectives, and developing strategies to help them achieve success.

Key Responsibilities
  • Deliver high-quality training and support to clients, either remotely or in-person
  • Develop and maintain comprehensive knowledge of our platform, including its features, benefits, and best practices
  • Work collaboratively with our Product team to identify areas for improvement and develop new features that meet client needs
  • Provide exceptional customer service, responding promptly to client inquiries and resolving issues efficiently
  • Foster strong relationships with our clients, understanding their goals and objectives, and developing strategies to help them achieve success

The ideal candidate will be highly organized, possess excellent communication skills, and have a passion for education and technology.