Elevate Learning and Development Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeLearning Full time $110,000 - $120,000
Opportunity to Elevate Learning and Development

Elevate your career by joining a leading Australian manufacturer and distributor of premium surfaces and building materials. We are seeking an experienced Learning & Development Lead to transform a National Contact Centre, supporting Customer Service, Key Accounts, Support Services, and Inside Sales teams.

As the L&D Lead, you will design, deliver, and refine learning programs that empower staff at all levels. You'll collaborate with a high-performing leadership team, facilitate engaging induction and ongoing training, and create robust resources to support both technical and soft skill development.

Key Responsibilities:
  • Develop and implement learning strategies for new starters and existing staff.
  • Assess training needs through consultation with managers, performance data, and staff feedback.
  • Create engaging instructional content and detailed work instructions for face-to-face training.
  • Facilitate both technical (systems, product) and soft skills (quality conversations, objection handling) training sessions.
  • Lead new starter induction programs and ongoing professional development initiatives.
  • Assess training needs, measure learning effectiveness, and drive continuous improvement.
  • Collaborate with stakeholders to align training with business goals.
Requirements:

Demonstrated experience in instructional design, content creation, and facilitation.

Strong ability to develop clear, practical work instructions and training materials.

Confident delivering both technical and soft skills training.

Self-starter with a passion for rebuilding and innovating training programs.

Excellent communication, stakeholder engagement, and teamwork skills.

Strong knowledge of customer service and sales processes, ideally from a product-based industry.

What's in it for you?

Opportunity to partner with a respected Australian industry leader.

Collaborative, supportive leadership team.

Make a real impact by shaping the development of a national workforce.

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