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Senior Application Support Specialist
2 months ago
We are seeking a highly skilled Senior Application Support Specialist to join our team at Australia Post. As a key member of our Application Support team, you will be responsible for the management of defined applications, ensuring they are correct, consistent, and available at all required times.
Key Responsibilities:
- Implement, configure, and support applications during the hours required by the business, ensuring application availability, performance, reliability, maintainability, serviceability, and capacity are provided in line with agreed service level agreements.
- Provide application support resolving all incidents and requests in line with SLAs and undertaking problem management working closely with Service Management.
- Ensure all applications adhere to security policies and appropriate escalation processes are in place for all applications.
- Write and review application code in JAVA as back end and REACT as frontend during the development life cycle and deploy it into GCP.
- Document all applications and integration components for support purposes by required standards, methods, and procedures and adhere to any applicable configuration management procedures.
- Support the planning and deliver patches, maintenance releases, and all major product enhancement releases to applications and integration components.
- Work with internal and external supplier relationships to ensure new fixes and maintenance releases are delivered in a timely fashion.
- Ensure maintenance releases are protected by appropriate and tested back-out measures.
- Contribute to the continuous improvement of the application support function by maintaining awareness of technology developments and making appropriate recommendations to enhance application services.
- Work across IT to assess system requirements and specifications, identifying and addressing any potential issues prior to implementation.
- Provide assistance and support to testing activities (e.g. System, Integration and User Acceptance).
- Create and update application documentation so that support can be efficiently performed, and the impact of future change requests can be assessed.
- Follow all change control procedures and put in place full version control and configuration management to ensure that the production service is not compromised.
- Maintain up to date awareness of system security processes and procedures.
- Contributes to post implementation reviews to incorporate learning's into future work.
To be successful in this role, you will have:
- Technical expertise in supporting enterprise-level JAVA applications built in for cloud (GCP/AWS) environment using Terraform.
- Experience in React as frontend technology and Java as backend.
- Experience with highly scalable systems, inclusive of frontend and backend tiers.
- Having hands on experience with CI/CD into GCP/AWS platform.
- Monitoring tools experience i.e., Sumologic. Site24X7, New Relic.
- Working experience on Oracle and PostgreSQL database.
- Experience working in microservices and API development, and DevOps tools will be an added advantage.
- ITIL foundation certified preferred.
We offer a highly supportive environment in a team that champions collaboration, working in a highly interesting role with a vast array of diverse clients & projects. We value stability, this role can't be automated and is pivotal to the Australia Post Business.
