Service Champion

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000
About the Role

This exciting opportunity is for a Client Service Officer to join our dynamic team, providing exceptional service and maximizing customer experience to clients.

You will be working in a professional, fun and vibrant culture where your primary responsibility is to provide excellent service and resolve queries from clients in a timely manner.

The role involves contact centre inbound and outbound call enquiries, managing client relationships, drafting client communications, and answering phone calls from key advisers and servicing their needs.

We operate on a rotating roster between 8am – 7pm Monday to Friday, with a hybrid position requiring 2 days per week in office.

If you are passionate about delivering outstanding customer service, have strong problem-solving abilities, and are energized by resolving questions and supporting clients, then this could be the perfect opportunity for you.

We are an equal opportunity employer, committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect.

We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations.

Key Responsibilities
  • Contact Centre inbound and outbound call enquiries
  • Manage client relationships and produce welcome emails for new clients
  • Assist with client enquiries in line with our service offering and liaise with key relationships
  • Draft and produce client communications as required by advisors and managers
  • Manage chat and email enquiries from advisers/clients
  • Answering phone calls from key advisers and servicing their needs including adviser and dealer group administration
  • Utilize effective problem solving and time management skills in client service operations
Requirements
  • Superannuation or managed funds experience, with knowledge of insurance or banking products and familiarity with platform products and wrap services (desirable)
  • Proven client service experience in a call centre environment, and a passion for customers
  • Energised by resolving questions and supporting clients through outstanding phone interaction
  • Great problem-solving abilities and the ability to engage multiple stakeholders effectively both internally and externally
  • Have a proven ability to pick up new technology and systems quickly
  • Strong written and verbal communication skills, and the energy and positivity to deliver to a high standard every time
Benefits and Life at Our Organisation

Learn more about our employee benefits.

Seniority level

Entry level

Employment type

Full-time

Job function

Finance and Sales

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