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Senior Associate, Client Experience Specialist
2 months ago
We are seeking a highly motivated and experienced Senior Associate to join our Transaction Banking Solutions team. As a key member of our team, you will be responsible for managing and coordinating service for a portfolio of clients across multiple service channels, ensuring elevated levels of client satisfaction.
Key Responsibilities- Manage and coordinate service for a client portfolio across multiple service channels
- Manage all service escalations for a client portfolio, enabling others to engage on strategic selling objectives
- Support the business in analytical activities, such as client reporting, process analysis, product analysis, risk reporting, and client performance analysis
- Develop and maintain financial and data models to support business decisions and generate reports through merging multiple data sources
- Identify cross-selling opportunities and work with the team and product partners to drive revenue growth
- Collaborate with other teams, such as Risk, Operations, and Product Management, to ensure effective delivery of transaction banking solutions
- Stay up to date with industry trends, regulatory developments, and market changes to inform business decisions
- Self-starter with a results-oriented mindset and a track record of achieving targets
- Strong interpersonal, collaboration, and negotiation skills, with the ability to build a strong rapport with clients and work colleagues
- Strong analytical skills and experience with financial and/or data modeling, or process engineering desirable
- Understanding of transaction banking products and services, including payments, cash management, and merchant solutions desirable
- Operate with a risk mindset, proactively identifying and understanding, discussing, and acting upon current and future risks
- Tertiary qualifications in finance, accounting, business administration, information technology, or a related field (or experience to reflect the same)
- Prior experience in finance transformation, financial services, information technology, consulting, transaction banking, or a related field would be advantageous
At CommBank, we are committed to delivering exceptional client experiences and driving business growth through innovative solutions. Our Transaction Banking Solutions team is a key part of this effort, and we are seeking a talented and motivated individual to join our team.
We offer a competitive market salary, annual performance incentives, and a flexible working environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
