Digital Experience Manager

4 weeks ago


Melbourne, Victoria, Australia Optimum Consulting Full time
About the Role

We are seeking a highly skilled Digital Experience Specialist to join our team at Optimum Consulting. As a key member of our digital team, you will be responsible for overseeing the website and digital platforms, ensuring a seamless and optimised customer experience that drives an increase in customer satisfaction and retention.

Key Responsibilities
  • Manage the daily operations of the website and customer app, ensuring excellent user experience and alignment with marketing objectives.
  • Collaborate with marketing and technology teams to execute projects on time, on brand, and meeting business goals.
  • Oversee the management of in-house and outsourced digital platforms and tools to support platform development, new digital implementations, and reporting.
  • Deliver end-to-end enhancements to digital platforms, ensuring consistency in messaging and customer interactions across digital channels.
  • Use data-driven insights to measure and report on the effectiveness of digital platforms, driving customer conversions and retention.
Requirements
  • Relevant tertiary qualifications in Digital, Marketing, CX, or a related field.
  • Experience in website management and digital platforms, with a background in a similar role.
  • Proficiency in content management systems, Google Analytics, Tag Manager, SEO, and other related tools.
  • Strong attention to detail, creative mindset, and excellent communication skills to work effectively with technical and business stakeholders.
About Us

Optimum Consulting is a leading organisation in the financial services industry, with a Melbourne Head Office. We offer an attractive salary range of $110,000 - $130,000 and hybrid work arrangements.



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