Systematic Field Support Specialist
7 days ago
We are seeking a skilled professional to join our team as a Field Support Engineer. The successful candidate will be responsible for providing technical support, training, and advice to customers on our C4 products.
The role involves installing, configuring, and supporting SitaWare in customer C4I environments for use in testing, training, exercise, and actual operations. This includes setting up and testing integrations between SitaWare and coalition systems, sensors, effectors, and communication systems.
In addition, the Field Support Engineer will conduct technical training of administrators and end users, both in classroom and workshop environments. They will also collect feedback from customers and feed it into the learning loop, both internally and externally.
Required Skills and Qualifications- Certifications or training in IT, Electrical Engineering, or similar fields;
- Experience delivering presentations, training, and technical support;
- Knowledge or experience in IT infrastructure and platforms (Windows, Linux, Android-based operating systems, Active Directory, database management systems, XMPP chat);
- Knowledge of Australian Defence terminology, use cases, practices, and procedures;
- Excellent customer service and communication skills;
- Experience with basic scripting (e.g., JavaScript, JSON, XML) and hardware infrastructure components such as servers;
We offer an attractive remuneration package, modern office facilities, generous training and development opportunities, including access to education assistance. We also provide a monthly health insurance allowance, life and income protection insurance, and an Employee Assistance Program for you and your family.
OthersPlease note that this is a full-time position, and the successful applicant will be required to undergo background checks, including qualifications and police checks.
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