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Dining Services Ambassador

2 weeks ago

Melbourne, Victoria, Australia beBeeHospitality Full time $45,000 - $65,000

Role Overview

We are seeking an experienced Food and Beverage Attendant to join our dynamic team at a premier hotel in Melbourne's West.

Key Responsibilities
  • Welcome guests, recommend food and drink offerings, and ensure service is delivered to hotel brand standards.
  • Greet guests at the bistro and bar during breakfast, explain buffet and egg offerings, create memorable dining experiences at dinner, handle Room Service orders, and assist with Conference and Events.
  • Prepare each outlet prior to service, including table, buffet, bar, and mis en place setup.
  • Restock outlet fridges to par levels, maintain stock correctly in accordance with stock control regulations.
  • Ensure guest enquiries and restaurant dining reservations are followed through in a professional manner.
Requirements
  • Food and Beverage a la carte dining service experience in a busy restaurant or hotel environment.
  • Function and Event experience from corporate to social between 200-300 people.
  • Confident with 3 plate carry.
  • Beverage knowledge of wines, beers, spirits, and ability to use creative flair when mixing cocktails.
  • Food knowledge of modern Australian cuisine.
  • Computer literacy POS Infosys and PMS Opera.
  • Previous cashiering experience is highly desirable.
  • A genuine interest to work in the hotel industry and drive to learn more about hotel operations.
  • A positive attitude and ability to multi-task.
  • Be ready to work as a team, all working together to flex in changing situations.
  • Self-motivated and a self-starter who is ready to take the lead in any situation.
  • Excellent Verbal and Written communication skills, including full comprehension with understanding.
  • A current Victorian RSA certificate.
  • Available to work on a rotational roster – early mornings starting at 6:30 am, afternoons, late nights until 1 or 2 am for bar and events, weekends, and public holiday shifts are all part of the job.
  • Full unlimited Australian working rights.
What We Offer
  • Paid birthday leave.
  • Enhanced parental leave.
  • Flexible work options and proactive health days.
  • Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with us.
  • In addition to the hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go further.
  • Uniform provided and dry cleaned.
  • Entitled to one barista coffee or tea per shift from the bistro & bar.
  • Full onboarding training, learning, and development courses and programs.
  • Employment covered under Hospitality Industry (General) Award 2020.
About Us

We believe that our guests should SMILE. If this resonates with you, then we would love to hear from you.