Sales Retail Team Leader

4 days ago

Sydney, New South Wales, Australia beBeeRetailLeader Full time $74,000 - $86,000

About us:

Our company is passionate about delivering a world-class experience and bringing our brand to life in the real world.

About the Role

This full-time role on a Sunday to Thursday roster will see you work closely alongside our Store Manager to deliver an immersive retail experience for our customers. You'll be a natural leader who can engage and motivate the team towards our collective goals, developing your team and leveraging their strengths.

Key Responsibilities

  • Lead by example in all that you do, living and breathing our values.
  • Grow and nurture a talented team of dreamers, fostering their capabilities and leaning into opportunities for their further development.
  • Support the Store Manager with managing monthly rosters ensuring wage budgets are met.
  • Support the Store Manager with onboarding and training of the store team as needed, providing a stunning brand experience at every step.
  • Ensure all Store Communication, brand information & updates as well as policy or process updates are communicated and understood by the whole team.

Style, Selling & Service

  • Selling our brand through engagement and genuine connections with customers, always being a brand ambassador.
  • Educating our customers about our brand, offering expert styling advice, and enlightening them about our features and benefits that set us apart from the rest.
  • Managing inbound customer calls/queries and setting team expectations.
  • Ensuring financial budgets and KPIs are shared, reported, and driven with the team.

Merchandising & Inventory

  • Assisting in the rollout of Visual Merchandising changeover, either seasonally or with new product drops with both Product and Marketing teams.
  • Ensuring our brand standards for VM, beds, cleanliness, signage, displays etc are to always brand standards.

Skills & Attributes required for this role:

  • Minimum of 2 years experience within the retail environment, in a position where you have demonstrated leadership, autonomy and accountability.
  • Passionate about sleep, interiors, design and a love for styling.
  • Sound knowledge of retail operations and customer experience.
  • Excellent communication skills and the capability to work closely with all departments within the business.
  • A passion to help customers build meaningful moments and of course, their dream bed in our showroom.
  • You are self-motivated and a team player, you love to see everyone succeed, and have fun in the process.
  • Inventory management experience and the passion to look for efficiencies within retail operations.
  • You have an interest in visual merchandising as a sales driver and a brand experience, and are keen to explore this area further.

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