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Digital Infrastructure Specialist

4 weeks ago

Sydney, New South Wales, Australia Galderma Full time

Galderma is a leading dermatology company with operations in approximately 90 countries.

We offer an innovative portfolio of premium dermatological brands and services through Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology. Our dedication to the human body's largest organ - the skin - has been our focus since 1981, meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

We are seeking a highly motivated Digital Infrastructure Specialist to join our Commercial Excellence team in North Sydney.

The role involves managing CRM administration and development, monitoring ERP systems, troubleshooting EDI issues, and supporting e-commerce platforms. This is a 12-month fixed-term opportunity.

Key Responsibilities:
  • Collaborate with commercial and functional teams, as well as the CRM provider, to develop solutions that meet operational and commercial needs while ensuring compliance with regulatory requirements.
  • Produce reports to support various business requirements, ensuring accurate and timely data analysis.
  • Stay up-to-date with the latest CRM functions and proactively share relevant updates and improvements with stakeholders.
  • Conduct CRM training sessions, develop SOPs, and provide face-to-face instruction to ensure effective CRM usage. Offer ad hoc support to CRM users as needed.
  • Collaborate with Global Support to maintain and monitor CRM database updates, sample allocation, and order functions across all business units.
  • Engage with Global Teams on Veeva projects and collaborate with third-party vendors like TCS to ensure system functionality and support.
  • Ensure accurate transmission of database updates and order messages between CRM, e-commerce platforms, ERP systems, third-party logistics, and wholesalers. Work closely with the Customer Engagement Team to support daily order flow and implement business contingency plans to ensure timely order delivery.
Requirements:
  • Bachelor's degree in Computer Science, Software Engineering, Management Information Systems (MIS), or equivalent work experience that can substitute for formal education.
  • Veeva Administrator Certification or Salesforce.com Administrator Certification is mandatory.
  • At least 3 years of prior experience as a CRM administrator using the Salesforce.com Platform, preferably in the Pharmaceutical and/or B2B sectors.
  • Proficiency in all aspects of CRM management, including training and support.
  • Ideal experience with ERP systems like M3 and SAP, as well as web-based e-commerce solutions.
  • Experience in providing support to both internal and external customers.
Compensation:

We offer a competitive salary of approximately $120,000 per annum, depending on experience, plus additional benefits such as professional development opportunities, employee recognition and rewards, health and wellness benefits, and a supportive work environment.