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Insurance Capability Development Specialist
2 months ago
We are seeking a dedicated and dynamic Insurance Capability Development Specialist to join our team at the Royal Automobile Club of Queensland.
Key Responsibilities- Develop and implement training programs to enhance workforce capability and drive business growth.
- Ensure operational performance standards are maintained through effective training and development, aligning with the company's strategic objectives.
- Apply a range of strategies to achieve business goals, meet future challenges, and build capability for change.
- Support the development and multi-skilling of team members, fostering a culture of continuous learning and improvement.
- Communicate constructively and positively influence stakeholders at all levels, ensuring effective collaboration and stakeholder engagement.
- Knowledge of statutory issues and relevant legislation, including the Insurance Contracts Act, Privacy Principles, ACC, and Code of Practice.
- Sound knowledge of human resource management and employment requirements, with a focus on compliance and risk management.
- Understanding of controls and compliance requirements associated with processing of claims, ensuring accurate and timely resolution.
- Resilience to changing circumstances in the workplace, with a proactive approach to problem-solving and adaptability.
- Proven ability to communicate constructively and positively influence stakeholders at all levels, with strong interpersonal and leadership skills.
- Demonstrated ability to prioritize effectively and maintain a high degree of accuracy, with a focus on quality and attention to detail.
- Ability to influence stakeholders and drive business outcomes, with a strong understanding of business operations and processes.
- Strong ability to read, analyze, and communicate written and verbal information, with a focus on clear and concise communication.
- Demonstrated ability to remain flexible and respond appropriately to stakeholder and business needs, with a proactive approach to change management.
- Confident in making decisions responsibly and with good judgment, with a focus on ethical and professional conduct.
- Encourages, recognizes, and supports the development and multi-skilling of others, fostering a culture of continuous learning and improvement.
- Ability to work on multiple initiatives and see them through to completion, with a focus on project management and delivery.
- Financial benefits and discounts on a range of banking, assistance, and insurance products, designed to enrich your work life and personal well-being.
- Give back to our communities with paid volunteer leave, payroll giving, and volunteering for community events, promoting social responsibility and community engagement.
- A range of flexible working and leave options, including parental leave, purchased leave, cultural observance leave, substitution of public holidays, and personal leave for wellbeing, supporting work-life balance and employee well-being.
- Prioritize your wellbeing with discounts on health programs and access to wellbeing initiatives, such as annual flu vaccinations, corporate health insurance offers, and free and confidential Employee Assistance Program (EAP), promoting employee health and wellbeing.
- Invest in your development with in-house development programs and access to an extensive digital learning platform, supporting continuous learning and professional growth.
