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Veterinary Clinic Operations Manager
2 months ago
Greencross Limited is a leading veterinary clinic dedicated to providing exceptional pet care services. As a part of the Greencross family, we are committed to delivering high-quality veterinary care and outstanding customer service.
Key Responsibilities- Leadership and Team Management:
- Lead, mentor, and motivate a team of veterinary professionals and support staff
- Foster a positive and collaborative team culture that emphasizes exceptional patient care and client satisfaction
- Operational Excellence:
- Oversee the day-to-day operations of the clinic, including scheduling, inventory management, and facility maintenance
- Ensure compliance with veterinary standards and regulations
- Client Relations:
- Build and maintain strong relationships with clients, ensuring a positive experience and addressing any concerns promptly
- Implement strategies to enhance client retention and satisfaction
- Work closely with the regional management team to achieve financial targets and budgets
- Monitor and manage clinic financial performance, including invoicing and accounts receivable
- Marketing and Community Engagement:
- Collaborate with the marketing team to develop and implement promotional strategies to attract new clients
- Engage with the local community to build awareness of the clinic's services
- Cert IV in Veterinary Nursing
- Proven experience in a managerial role within the veterinary industry
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Knowledge of veterinary practice operations and industry regulations
- Business acumen and financial management skills
- Customer-focused with a commitment to delivering outstanding client service
