Customer Success Manager

3 weeks ago

Sydney, New South Wales, Australia S&P Global, Inc. Full time
About the Role:

Job Summary: We are seeking a highly skilled Customer Success Manager to join our dynamic global team. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving adoption and retention, and supporting strategic objectives on the account level.

Key Responsibilities:

  • Develop and execute proactive contact initiatives in partnership with marketing and account teams.
  • Drive continuous service improvement with a focus on product adoption and usage growth.
  • Evaluate and enhance account profiles, including affiliations, geographic presence, and business interests.
  • Educate clients about our capabilities and increase usage through platform, product functionality, and new release training.
  • Monitor product usage and develop account profiles in partnership with our usage analytics team.
  • Stay up-to-date with our suite of products and services, and ongoing enhancements and new offerings.
  • Understand customer business and market trends, and suggest ways to help clients address them.
  • Ensure enhancement requests from clients are routed to product stakeholders.
  • Leverage internal sales tools to optimize client engagement.

Requirements:

  • Positive, proactive attitude and ability to work well in teams.
  • Exceptional skills in listening to clients, articulating ideas, and complex information in a clear and concise manner.
  • Proven record of maintaining strong relationships with senior members of client organizations.
  • Goal and action-oriented, with ability to organize, multi-task, and prioritize in a fast-paced environment.
  • Ideally experienced in a consultative sale or a client-facing role.

Preferred Qualifications:

  • Bachelor's degree in Finance, Economics, or related field.
  • Strong MS Office skills, including Word, Excel, and PowerPoint.
  • 1-3 years of work experience in financial services industry and/or in a sales/account management role.
  • Knowledge of CRM systems or research platforms is advantageous.

About S&P Global Market Intelligence:

We understand the importance of accurate, deep, and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Benefits:

  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, and financial wellness programs.
  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

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