High-Quality IT Professional Wanted

4 days ago

Australia beBeeIT Full time $30,000 - $50,000

Job Title:

Technical Support Specialist

Job Summary

We are seeking an experienced IT professional to join our team as a Technical Support Specialist. The successful candidate will have a minimum of 2 years of experience in IT network administration and support, with a strong focus on delivering high-quality services to students and staff.

Key Responsibilities

  • Administer and support the school's IT infrastructure, including servers, networks, and desktop computers
  • Provide technical support to staff and students with a variety of IT issues
  • Troubleshoot and resolve hardware and software problems
  • Install and configure new hardware and software
  • Maintain the school's IT documentation

Required Skills and Qualifications

  • Relevant experience in an educational setting, along with knowledge of wireless deployment and Department initiatives
  • Previous experience with planning, deployment, and management of 1 to 1 user/devices in a high-quality school environment
  • Demonstrates the ability to plan and run ICT professional development sessions and work collaboratively with the Schools' ICT Management, teaching, and learning teams
  • Innovate and expand the school's ICT software, hardware, device management, and service solutions for the continuous improvement to ensure high-quality services to students and staff
  • Management of the ICT infrastructure and equipment at school that develops student learning opportunities and ensures compliance with DET policies and procedures

Personal Attributes

  • Motivated, self-starter - able to work autonomously, or as part of a team as the work dictates
  • Resourceful - able to find and research information to derive appropriate solutions to problems
  • A good communicator - able to clearly communicate using appropriate language to accommodate the stakeholder
  • Ability to troubleshoot through systematic processes of observation and elimination
  • Excellent problem-solving and troubleshooting skills
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team

Benefits

  • The opportunity to work in a dynamic and innovative environment
  • Professional development and training opportunities
  • A supportive and collaborative team environment

Others

  • The selected candidate will be required to undergo a comprehensive induction program to familiarize themselves with the school's IT systems and procedures

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