Technical Services Assistant

7 days ago

Perth, Western Australia beBeeIctSupport Full time $52,000 - $86,000
Ict Support Officer

Key responsibilities include providing ICT support and helpdesk services across the business, answering incoming support calls and resolving issues within agreed service levels using our call logging system.

  • User administration, support and management of Active Directory, JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications.
  • Desktop and laptop standard operating environment (SOE) deployment, support and repair.
  • Administration and support of various peripheral devices.
  • Handheld device deployment and support, including smartphones and other iOS devices.
  • Application installation, upgrades, configuration and support.
  • Troubleshooting connectivity and network issues, including cellular, satellite, WiFi, LAN, VPN, xDSL, fibre and NBN.

To be successful in this role, you will need to work autonomously with excellent communication skills, possess a strong administration and troubleshooting background in Windows 10/11, Windows Server 2016-2025 and Microsoft Office 365 basic administration and support.

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