Administrative Service Specialist

3 days ago

Canberra, ACT, Australia beBeeClient Full time $71,560 - $78,001

Job Role:

The Court and Tribunal Services Team plays a vital role in the Court's operational structure, overseeing enquiries management, filed document management, Deputy Registrar Support in Family Law, and direct services to the judiciary.

This position requires Senior Client Service Officers and Client Service Officers to work across both general federal and family law enquiries, including all related practice areas in general federal law. The Courts and the Tribunal have a wide jurisdiction, and staff must be flexible in their approach to work and willing to learn and adapt to new procedures.

Key Responsibilities:

  • Provide information and advice relating to court services, procedures, processes, and forms as well as external options to clients to assist them to resolve their enquiries and issues;
  • Progress cases by providing administrative services in accordance with court processes, including document lodgement, enquiries management, Registrar support, and receiving and reconciling court fees and charges;
  • Assist in the management of complex cases through the case management system;
  • Identify issues and contribute to the resolution of problems;
  • Schedule and prioritise matters for hearing and other interventions to achieve the earliest possible resolution;
  • Liaise with internal and external stakeholders to assist the resolution of cases;
  • Coach employees, identify training needs, and provide quality assurance;
  • Collate, analyse, and produce reports as required;
  • Assist Registrars as required.

Selection Criteria:

  • Demonstrated record of success in client service provision involving direct contact with the public;
  • High-level organisational, analytical, and problem-solving skills;
  • Ability to use initiative and work independently;
  • Ability to communicate effectively with people from diverse backgrounds;
  • Able to manage stressful situations professionally;
  • Able to contribute to change and process improvement in the workplace.

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