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Customer Service Champion

1 week ago

Brisbane, Queensland, Australia Connective Connective Broker Services Pty Ltd Full time

**Job Summary**

We are seeking an experienced Mortgage Support Specialist to join our Brisbane Office.

The ideal candidate will have a proven track record in customer service and experience working with a CRM.

You will be responsible for supporting Connective brokers and Connective Lending Managers in their day-to-day operations.

**Key Accountabilities**

  • Manage email communication and take overflow calls from Connective brokers and funder BDMs when field-based Lending Managers are unavailable.
  • Assist with general administrative tasks to support the field-based Lending Managers.
  • Liaise with internal and external departments to resolve member issues as needed.
  • Develop and maintain a strong relationship between brokers, Lending Managers, and the broader business.
  • Ensure all interactions are logged and documented accurately within the CRM system.

**Requirements**

To be successful in this role, you will need:

  • A proven record in developing relationships and delivering excellent customer outcomes.
  • Experience working with a CRM.
  • Outstanding organisational and communication skills with a collaborative team player style.
  • Strong influencing and problem-solving skills.

**Why Join Us**

At Connective Connective Broker Services Pty Ltd, we offer a dynamic and supportive work environment, where you can grow your career and make a real impact on our team and the brokers we serve.