Senior Veterinary Operations Manager

3 days ago

Adelaide, South Australia beBeePractice Full time $90,000 - $110,000
Job Description

Blackwood Veterinary Surgery is seeking an experienced Practice Manager to lead our dynamic and supportive team. This part-time opportunity offers a great work-life balance.

Key Responsibilities:
  • Oversee operational and people matters within the clinic, including communications, procedures, business services, employee relations, customer experience, and financial performance.
  • Lead on all employee matters, including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
  • Be highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution, and compliments.
  • Manage the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
  • Lead on work health and safety compliance, facilities and maintenance, assets and equipment, cleaning and presentation standards.
  • Work closely with Clinical Leaders to uphold industry standards and innovation, clinical governance, and strategic direction and decisions of the clinic.
Required Skills and Qualifications:
  • At least 2 years in a practice leadership or head nurse role in a veterinary or animal-related field.
  • Commitment to high standards of service excellence and clinical care.
  • Experience with practice management systems or appointment book management skills and be computer confident.
  • Strong problem-solving, decision-making, and organisational skills.
  • Good understanding of people and employment obligations.
  • Good knowledge of workplace health and safety regulations.
  • Experience or interest in change champion and project management.
About Us:

Our team environment is vibrant, fun, and caring for people who care for animals. We live by our motto 'Vets with Heart'.

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