Customer Success Engineer Manager
5 days ago
We are seeking a highly skilled Customer Success Engineer Manager to join our team at Duck Creek Technologies. As a key member of our organization, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and guidance.
Key Responsibilities- Provide technical leadership and expertise to our customers, ensuring they achieve their business objectives through the effective use of our solutions.
- Develop and maintain strong relationships with our customers, understanding their needs and providing tailored solutions to meet their requirements.
- Collaborate with our internal teams to identify and resolve technical issues, ensuring seamless delivery of our solutions.
- Stay up-to-date with industry trends and developments, applying this knowledge to improve our solutions and services.
- Contribute to the development of our technical documentation, ensuring it is accurate and relevant to our customers' needs.
- Bachelor's degree in a relevant field, such as computer science or engineering.
- 2-4 years of professional experience in a technical role, preferably in the insurance industry.
- Strong understanding of cloud platforms, CI/CD, and software development.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
At Duck Creek Technologies, we offer a dynamic and inclusive work environment, with opportunities for professional growth and development. We are committed to diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and respected.
We prioritize respect, listen to our employees, care about their well-being, add value to our customers, and lead by example. If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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