
Director of Team Performance
1 week ago
Lead and Inspire a Team
We are seeking a highly motivated and experienced leader to manage the day-to-day operational activities of Concierge Bookings and Front of House for functions and hospitality services.
The successful applicant will have strong leadership and supervisory experience, with a drive to develop and motivate team members. They will be responsible for mentoring and supporting the team to become a high-performance unit that is accountable and delivers exceptional customer service experiences.
Key Responsibilities
- Mentor and support team members to achieve outstanding customer service results
- Facilitate teamwork, drive professional development, and implement collaborative initiatives
- Develop and facilitate service-based processes, projects, and performance measures in alignment with Council values and objectives
Requirements
- Degree or diploma course in Hospitality, Event Management, or other relevant discipline with some relevant experience
- Strong leadership and supervisory experience, with a drive to develop and motivate team members
- Demonstrated knowledge and experience of functions, customer service, and hospitality services, with a collaborative intent for continuous improvement
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