Elevating Client Outcomes as a Strategic Partner

1 week ago

Canberra, ACT, Australia beBeeCustomer Full time $110,000 - $160,000
Customer Success Manager

Job Description:

We're seeking an experienced Customer Success Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients.

Key Responsibilities:

  1. Develop and nurture strong relationships with customers, becoming a reliable advisor and advocate throughout their journey with us.
  2. Facilitate smooth onboarding activities, collaborating with customers to co-create a success plan design to their specific needs and goals.
  3. Conduct regular health checks with customers to assess product adoption, address challenges, and identify areas for improvement.
  4. Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value.
  5. Maintain the customer inventory of assets & services while identifying/qualifying opportunities to expand, replace, or optimize their environments.
  6. Work closely with Sales, Support, and other technical teams to ensure an exceptional customer experience and drive the customer success strategy with wider account team members.
  7. Collaborate with Renewal Specialist and Field Sales to design success plans with the goal of value realization.

Required Skills and Qualifications:

• Strong communication skills and emotional intelligence (EQ) to build relationships and effectively address customer challenges.

• Track record of success in fast-paced and dynamic environments, capable of handling multiple tasks and adapting to changing requirements.

• Technical proficiency to understand customer needs and leverage product capabilities or internal resources to meet those needs.

• Proven ability to cultivate valuable and outcome-oriented relationships with customers.

• Ability to work independently and collaboratively with global internal and external teams.

• Strong problem-solving, negotiation, and organizational skills.

• Ability to prioritize and address multiple projects concurrently.

• Ability to develop long-range project plans and schedules to complete complex projects.

• Strong understanding of On-Premises & Cloud IT infrastructure, preferred.

• Data storage & management knowledge and experience, preferred.

Benefits:

• Comprehensive medical, dental, wellness, and vision plans for you and your family.

• Educational assistance, legal services, and access to discounts.

• Financial savings programs to help you plan for your future.

• A healthy work-life balance with volunteer time off program offering 40 hours of paid time off per year to volunteer with your favorite organizations.

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