Visionary Team Coordinator

2 weeks ago

Australia beBeeLeadership Full time $98,765 - $123,456
Service Delivery Lead

As a Service Delivery Lead, you will be responsible for overseeing the delivery of high-quality services to our clients. With a team of nine individuals across Australia, you will work together to provide exceptional service and exceed client expectations.

  • Be accountable for the successful delivery of D&T projects, ensuring they are completed on time, within budget, and to the required quality standards.
  • Lead a team of professionals in delivering excellent customer service, managing ticket flows, and adhering to ITIL/ITSM processes.
  • Oversee the service desk and collaborate with the management team to ensure seamless operations.
  • Analyse data and compile reports to drive business decisions and improvement strategies.
  • Develop and implement process improvements to enhance efficiency and effectiveness.

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