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Technical Service Representative

2 months ago


Gold Coast, Queensland, Australia AkzoNobel Full time
About AkzoNobel

A global leader in paints and coatings, AkzoNobel is committed to delivering innovative solutions that enhance the lives of people around the world. With a rich history dating back to 1792, we've built a reputation for excellence and a portfolio of trusted brands that are recognized globally.

Job Summary

We're seeking an experienced Technical Service Representative to join our dynamic team at AkzoNobel Yacht Coatings, Coomera, Gold Coast, Australia. As a key member of our team, you'll play a critical role in supporting our Asia Pacific Yacht sales team to achieve revenue and volume targets by providing technical expertise, training, and support to internal stakeholders and customers.

Key Responsibilities
  • Provide expert technical support and training to the Asia Pacific sales team and customers.
  • Maintain the Coomera training centre and prepare/conduct training sessions.
  • Conduct product evaluations and participate in new product launches.
  • Assist the sales team, customers, and stakeholders in conducting paint defect analysis.
  • Process colour sample requests and support the warehouse in providing precise colour matches and large volume paint mixes.
  • Provide expert knowledge in complaint handling regarding products, performance, and application.
  • Conduct AWLMIX audits in-house and at relevant distributors.
  • Deliver periodical business reports/reviews and update CRM and Case Management systems with relevant information.
  • Conduct new product demonstrations.
  • Collaborate with Account Managers on calls to key existing and potential customers.
  • Attend all relevant meetings and represent the Yacht business at boat shows and industry events.
  • Actively contribute to the development and upskilling of the team.
Requirements
  • Proven experience in paint application in a marine, aerospace, automotive, or similar environment.
  • Technical expertise in coating preparation, application techniques, paint defects, causes, and remedies.
  • Problem-solving skills with a passion for continuous improvement and the ability to conduct root cause analysis on application/paint/preparation-induced defects.
  • Excellent communication and interpersonal skills to build strong relationships with internal and external stakeholders.
  • Ability to thrive in a collaborative environment and work effectively both independently and as part of a team.
  • Willingness and flexibility to travel interstate and internationally on short notice for customer visits and industry events.
What We Offer

As a global company, we offer a range of benefits that go beyond your standard permanent role and job stability. These include career growth opportunities, a dynamic and inclusive company culture, competitive salary and performance bonuses, tools of the trade, and exclusive discounts.