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Technical Service Representative
2 months ago
A global leader in paints and coatings, AkzoNobel is committed to delivering innovative solutions that enhance the lives of people around the world. With a rich history dating back to 1792, we've built a reputation for excellence and a portfolio of trusted brands that are recognized globally.
Job SummaryWe're seeking an experienced Technical Service Representative to join our dynamic team at AkzoNobel Yacht Coatings, Coomera, Gold Coast, Australia. As a key member of our team, you'll play a critical role in supporting our Asia Pacific Yacht sales team to achieve revenue and volume targets by providing technical expertise, training, and support to internal stakeholders and customers.
Key Responsibilities- Provide expert technical support and training to the Asia Pacific sales team and customers.
- Maintain the Coomera training centre and prepare/conduct training sessions.
- Conduct product evaluations and participate in new product launches.
- Assist the sales team, customers, and stakeholders in conducting paint defect analysis.
- Process colour sample requests and support the warehouse in providing precise colour matches and large volume paint mixes.
- Provide expert knowledge in complaint handling regarding products, performance, and application.
- Conduct AWLMIX audits in-house and at relevant distributors.
- Deliver periodical business reports/reviews and update CRM and Case Management systems with relevant information.
- Conduct new product demonstrations.
- Collaborate with Account Managers on calls to key existing and potential customers.
- Attend all relevant meetings and represent the Yacht business at boat shows and industry events.
- Actively contribute to the development and upskilling of the team.
- Proven experience in paint application in a marine, aerospace, automotive, or similar environment.
- Technical expertise in coating preparation, application techniques, paint defects, causes, and remedies.
- Problem-solving skills with a passion for continuous improvement and the ability to conduct root cause analysis on application/paint/preparation-induced defects.
- Excellent communication and interpersonal skills to build strong relationships with internal and external stakeholders.
- Ability to thrive in a collaborative environment and work effectively both independently and as part of a team.
- Willingness and flexibility to travel interstate and internationally on short notice for customer visits and industry events.
As a global company, we offer a range of benefits that go beyond your standard permanent role and job stability. These include career growth opportunities, a dynamic and inclusive company culture, competitive salary and performance bonuses, tools of the trade, and exclusive discounts.