Tech Support Expert

5 days ago

Sydney, New South Wales, Australia beBeeFieldSupport Full time $50,000 - $60,000
Technical Support Representative Job Description

This job posting seeks an experienced technical support professional to join our team.

About the Role:

We're looking for a skilled and enthusiastic individual to take on this challenging role. As a Technical Support Representative, you will be the first point of contact for clients experiencing technical issues.

Your primary responsibilities will include providing timely and effective support across a range of hardware, software, and network systems. You'll work closely with internal teams to diagnose problems, implement solutions, and ensure that our IT infrastructure operates smoothly and efficiently.

You will be instrumental in maintaining user satisfaction, minimizing downtime, and supporting the continuous improvement of our IT support processes.

Key Responsibilities:
  • Provide exceptional customer service via email, chat, or phone.
  • Troubleshoot software and product-related issues with accuracy and empathy.
  • Escalate critical bugs or complex issues to the Engineering team.
  • Contribute to the support knowledge base with clear, helpful documentation.
  • Collaborate with the Sales, Product, and Partnerships team to improve user experience.
Requirements:
  • 1–3 years experience in technical support or a helpdesk role (preferably in SaaS or software).
  • Strong problem-solving skills and ability to explain technical concepts clearly.
  • Familiarity with sales process, CRM and data input.
  • Great communication skills and a customer-first mindset.
  • Unrestricted work rights in Australia.
Benefits:
  • Annual Leave, Birthday Leave, Anniversary Leave.
  • 5-day workweek.
  • Comprehensive training, mentoring & career progression.
  • Working with a supportive, tech-forward team.

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