
Dispute Resolution Specialist
1 week ago
Job Title:
A Career in Dispute Resolution: Be the Voice of Reason
Job Summary:
Investigate and resolve customer complaints related to financial products and services with excellence. Work closely with customers, internal stakeholders, and external parties to deliver exceptional results.
Key Responsibilities:
- Conduct thorough investigations to ensure timely resolutions and provide a great customer experience
- Support and educate internal stakeholders and colleagues on complex financial and legal concepts
- Collaborate with external parties to review information related to customer disputes under investigation
- Identify emerging issues, trends, or potential risks and escalate them appropriately
Requirements:
- Previous experience working in Banking & Financial Services is required
- Demonstrated commitment to providing high-quality customer service
- Excellent written and verbal communication skills
- Strong time management skills with the ability to prioritize tasks
- Demonstrated problem-solving and investigative skills
- Resilience and determination are essential
- Sound computer skills including Microsoft Word and banking systems
- Knowledge of regulatory requirements such as RG 271 Licensing would be advantageous
About This Opportunity:
Work with a trusted brand that values delivering exceptional customer experiences. Enjoy flexible work options, a hybrid model, and access to ongoing development opportunities and employee assistance programs.
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