Customer Success Professional

3 days ago

Brisbane, Queensland, Australia beBeeCUSTOMER Full time $90,000 - $130,000
Job Overview

We're seeking a skilled Customer Success Professional to drive client satisfaction and growth through strategic account management, technical support, and relationship building.

About the Role
  • BUILD STRONG RELATIONSHIPS WITH CLIENTS TO ENSURE SUCCESSFUL ADOPTION OF OUR PRODUCT.
  • PROVIDE PROACTIVE ACCOUNT AND TECHNICAL SUPPORT, FOSTERING RELATIONSHIPS WITH INTERNAL AND EXTERNAL STAKEHOLDERS.
  • Evaluate client adoption and satisfaction, identify areas for improvement, and develop tailored success plans to achieve desired outcomes.

This role combines technical expertise with customer-centric practices, serving as a liaison between the customer and our solutions.

  • Act as primary point of contact for assigned clients, building strong relationships and understanding their business needs.
  • Collaborate with clients to develop customized success plans, ensuring they achieve desired outcomes.
  • Conduct regular health checks on client accounts, quarterly business reviews, and address any challenges or opportunities for growth.
  • Be a problem solver and advocate, addressing concerns or needs with innovative and collaborative solutions.
  • Work closely with cross-functional teams to ensure seamless customer experience and successful resolution of client needs.
  • Use client data to identify trends, make recommendations, and proactively resolve concerns or escalations.
Requirements
  • Experience in Customer Success Management or account management with some exposure to enablement, training, coaching, and development roles.
  • Familiarity with Customer Success tools such as Client Success, Hubspot, Zendesk.
  • Expert relationship management skills, building trust and credibility with all levels of stakeholders.
  • Proactive approach to identifying and addressing client needs, innovative problem solving, and deep understanding of client needs and our solutions.
  • Self-motivated, adaptable, and able to thrive in a fast-paced environment.

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