Medical Front Desk Coordinator
2 weeks ago
Oqea Cares is a multi-disciplinary mental health practice with a mission to empower providers and members to deliver and receive the best support. We are supported by Oqea, delivering person-centered practice management software.
We have two impactful roles: Veteran Administration Lead and Senior Medical Receptionist. Both roles involve working with our clinical team, but we will consider candidates for both positions.
**Key Responsibilities:**
- Manage workflows from intake to discharge of patients, including booking appointments and sending assessments.
- Assist in developing systems for automation and digitization of workflows.
- Train and supervise junior staff in front desk administration tasks.
**Senior Medical Receptionist Role:**
- Schedule appointments accurately for all clinical providers.
- Process billing under various Medicare or insurance schemes.
- Be the first point of contact for escalated enquiries.
**Required Skills and Qualifications:**
- Previous experience in medical reception/administration.
- High level of computer literacy and technical competence.
- Knowledge of veteran agencies and terminology (desirable).
- Confidence with EFTPOS terminals, billing, and Medicare rebates.
We offer opportunities for professional growth, paid wellbeing days, employee assistance programs, and a friendly team environment.
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