Field Parts Operations Manager

2 weeks ago


Melbourne, Victoria, Australia Brandt Full time
About the Role

This is an exciting opportunity to join our team as a Field Parts Operations Manager, supporting our Eastern Victorian branches from Sunshine to Maffra. As a seasoned Parts Manager or Customer Support Manager, you will be responsible for executing customer support strategies to enhance parts operations and profitability, overseeing branch operations, and developing performance improvement plans.

Key Responsibilities
  • Implement and oversee customer support business strategies for parts operations.
  • Guide stores in succession planning and key role development.
  • Conduct monthly financial reviews to identify performance areas.
  • Analyse market potential for the east parts departments.
  • Ensure compliance with dealer audit criteria and follow up on action items.
  • Collaborate with CSA managers for consistent store support and implement Lean principles.
About You

You are a dedicated professional with a strong background in the heavy machinery industry. Your expertise allows you to effectively support customer needs and drive operational success. Key qualifications include:

  • Proven knowledge of heavy machinery dealer practices.
  • Excellent communication and negotiation skills.
  • Experience in business development.
  • Proven leadership skills.
  • Previous experience as a Parts Manager or Customer Support Manager is considered an asset.
About Us

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support with dealerships across Australia, New Zealand, and Canada. Our mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. We strive to design a better way to work with employees to help them maximize productivity and achieve their potential.



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