Resort Operations Director

2 weeks ago


Melbourne, Victoria, Australia Travel + Leisure Co. Full time

At Travel + Leisure Co., our mission is to provide unparalleled vacation experiences for millions of travelers worldwide.

About the Company

We are a leading provider of vacation ownership and leisure experiences, with a portfolio of iconic brands and resorts across the globe.

Our company culture is built on delivering exceptional service, innovation, and growth. We foster a positive and inclusive work environment where our associates can learn, grow, and have fun.

Job Description

We are seeking an experienced Resort Operations Director to lead the overall operations of our resort in the picturesque Victorian High Country. As a key member of our leadership team, you will be responsible for driving growth, delivering exceptional service, and maintaining operational efficiency.

Your primary focus will be on overseeing and managing all aspects of resort operations, including front office, housekeeping, conferences and events, food and beverage, maintenance, and other relevant departments.

You will also drive revenue management, develop and execute commercial plans, manage sales processes and teams, and maintain a strong focus on guest satisfaction.

In this role, you will have the opportunity to work amidst the majestic backdrop of Mt Buller and stunning ski slopes, enjoy daily meals and a personalized reward and recognition program, and experience a supportive, engaging, and collaborative team environment.

Requirements and Qualifications
  • Experience as a General Manager or in a similar leadership role within the hospitality industry.
  • A background in food and beverage is advantageous.
  • An eagerness to grow personally and professionally.
  • Exceptional organizational and time management skills with the ability to prioritize tasks effectively.
  • Excellent interpersonal and communication skills to liaise effectively with guests, staff, and senior management.
  • Solid knowledge of hotel operations, including revenue management, front office, housekeeping, conferences and events, food and beverage, and maintenance.
  • Familiarity with property management systems and other relevant software.
Estimated Salary Range

$120,000 - $180,000 per annum, depending on experience.

About the Location

The Sebel Pinnacle Valley Resort is nestled in the picturesque Victorian High Country, surrounded by rivers, wineries, and breathtaking walking/riding tracks.


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