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Contact Center Solution Design Lead

3 weeks ago

Melbourne, Victoria, Australia ClearCompany Full time

Contact Center Solution Design Lead

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We are seeking an experienced Contact Center Solution Design Lead to join our Digital Transformation Services (DTS) Practice. As a key member of our team, you will work closely with our clients to design and implement cutting-edge contact center solutions that drive business growth and improvement.

About the Role

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In this role, you will be responsible for leading the design and implementation of contact center solutions, including technology and analytical components. You will also collaborate with our sales teams to develop new business opportunities and drive revenue growth.

Responsibilities

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  1. Lead the design and implementation of contact center solutions, including technology and analytical components.
  2. Collaborate with our sales teams to develop new business opportunities and drive revenue growth.
  3. Provide presales support to our sales teams, including technical due diligence and solution design.

Requirements

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To succeed in this role, you will need:

  • 10+ years' experience in the Customer Services / Service Desk domain.
  • Strong analytics and business acumen skills, including quantitative and analytical capabilities.
  • Expertise in Contact Center Solution Design, including technology and analytical solutions.
  • Experience with AI/ML/Data Science, including statistical modeling and machine learning.
  • Excellent communication and presentation skills.
  • A willingness to work in a fast-paced, dynamic environment.