Visionary Experience Architect

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $150,000 - $180,000
Transform Customer Experiences with Impact

We're seeking a visionary Service Designer to drive innovation through customer-centric design.

  • Champion the customer perspective, representing their needs in various business forums while advocating for pragmatic collaboration.
  • Lead the design process across the double diamond, orchestrating product and service touchpoints to deliver seamless customer experiences.
  • Manage multiple projects, leveraging organisational skills and stakeholder management to meet deadlines.
  • Collaborate with stakeholders to co-create solutions, influencing teams to engage with best practice customer experience methodologies.
  • Creation of design deliverables using CX methodologies (ethnographic research, customer testing, expert review, customer requirements, design personas, customer journeys, experience blueprints, scenarios, prototyping, detailed service and digital design).
  • Contribute to HCD knowledge sharing, advocating the design process throughout the organisation.
Requirements
  • Large/Medium enterprise experience implementing Human Centred Design (essential)
  • Agile way of working (desirable)
  • Microsoft Office suite required
  • Tertiary qualification at degree level in a relevant business discipline or extensive relevant experience specifically in customer experience strategy, research, design and implementation (desirable)
  • Experience in a digital, strategic design & innovation agency or consultancy (desirable)
  • Comfortable with ambiguity (essential)
  • Design Research: Proven record navigating complex and difficult projects (essential)
  • Stakeholder Management: Strong stakeholder management including selling/influencing stakeholders on customer led decision making and delivery (essential)
  • Project Management: Strong project management skills with experience working across strategy and operations (essential)
About Our Organisation

Our wellbeing program supports every aspect of your health: physical, mental, financial, and beyond.

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