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Food and Beverage Service Expert

2 months ago

Melbourne, Victoria, Australia Marriott Full time

Job Summary:

We are seeking a highly skilled and experienced Food and Beverage Service Expert to join our team at Marriott. As a key member of our luxury hospitality team, you will be responsible for providing exceptional service to our guests across various food and beverage operations.

Key Responsibilities:

  • Customer Service:
    • Greet and engage with guests in a friendly and professional manner.
    • Take and process food and beverage orders, offering recommendations and addressing any inquiries or concerns.
    • Ensure prompt and accurate service, maintaining high standards of presentation.
  • Breakfast Service:
    • Set up and prepare the breakfast area, including food displays and beverage stations.
    • Deliver exceptional breakfast service to our guests.
    • Assist guests with breakfast orders, ensuring timely delivery and adherence to dietary preferences.
    • Maintain cleanliness and organization in the breakfast area.
  • In-Room Dining:
    • Take in-room dining orders via electronic systems and deliver food and beverages to guest rooms.
    • Set up in-room dining trays and ensure timely service.
    • Deliver personalized dining room set up in rooms and engage interactively with guests.
    • Follow privacy protocols and handle room keys with care.
    • Clean and organize trays and service items after delivery.
  • Lounge Service:
    • Provide service in the lounge area, including preparing and serving beverages and light snacks.
    • Maintain a welcoming atmosphere, ensuring the lounge area is clean and well-stocked.
    • Assist with setting up and breaking down events or meetings in the lounge area.
  • Bar Service:
    • Prepare and serve alcoholic and non-alcoholic beverages according to established recipes and standards.
    • Manage bar inventory, including ordering supplies and monitoring stock levels.
    • Ensure cleanliness and organization of the bar area.
  • Dining Room Service:
    • Set up and clean tables, manage table settings, and ensure a tidy dining environment.
    • Assist with guest seating, managing reservations, and handling billing and payment transactions.
  • Event and Catering Support:
    • Assist with setup and service during events or catered functions.
    • Ensure all event-related tasks are completed efficiently and to guest satisfaction.
  • Stock & Quality Management:
    • Monitor inventory levels for various food and beverage areas and assist with ordering and restocking supplies.
    • Manage and rotate stock to minimize waste and ensure freshness.
    • Polish cutlery and required departmental items to ensure highest level of quality cleanliness.
  • Team Collaboration:
    • Work closely with kitchen staff, bartenders, housekeeping and other front-of-house team members to ensure smooth operations.
    • Participate in staff meetings and training sessions as required.
  • Health and Safety Compliance:
    • Adhere to all health, safety, and hygiene regulations.
    • Report any maintenance or safety issues to management.

About You:

  • An up-to-date RSA certification.
  • Relevant experience in a similar role.
  • Working rights in Australia.
  • Proficient and confident in delivering exceptional service to guests.
  • Enthusiastic to escalate your career.
  • Self-motivated, driven and energized in a fast-paced environment.
  • Armed with smart solutions and a can-do attitude.

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms.
  • Be part of a dynamic and supportive team.
  • Grow, develop, and progress with internationally recognized training programs.
  • Genuine care for associates' physical, emotional and financial wellbeing.
  • Opportunity to receive Employee Referral Incentives.
  • Work for a global leader in luxury hospitality.