Retail Leadership Position

4 days ago

Mandurah, Western Australia beBeeCustomerService Full time $63,000 - $77,000
Customer Experience Manager

This is a leadership role where you will have the opportunity to lead from the front and provide an exceptional customer experience through outstanding product knowledge, customer service, and ability to offer solutions.

Key Responsibilities:

  • Reinforce a customer-centric approach by delivering superior customer experiences.
  • Ensure store operations run smoothly, including stock movement and sales optimization.
  • Maintain high standards of store presentation and visual merchandising.
  • Demonstrate strong product knowledge and provide recommendations to customers.
  • Lead shifts, including opening and closing the store, cash handling, and security.
  • Provide effective leadership and feedback to store team members.

Requirements:

  • Minimum 1-2 years' experience in a customer-service role.
  • Operational supervision experience desirable.
  • Strong focus on delivering outstanding customer service.
  • Ability to work in a fast-paced environment and multitask.
  • Energetic and enthusiastic approach to store operations and customer interactions.

Benefits:

  • Additional paid day off each month.
  • 35% Team Member discount for personal use and referrals.
  • Gym membership and private health discounts.
  • Brand-hosted events and fun competitions.
  • Succession pathways to different roles within the organization.

About This Role:

This is a key leadership position that requires someone who can motivate and inspire others to deliver exceptional customer experiences. If you are a people person with excellent communication skills, this could be the perfect opportunity for you.

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