Aps3 Financial And Client Services Officer

4 days ago

Canberra, ACT, Australia beBeeClient Full time $60,000 - $85,000
Job Title: Aps3 Financial And Client Services Officer

The Claims Management Group plays a crucial role in achieving Comcare's strategic objectives and purpose of delivering an effective, fully funded and sustainable workers' compensation scheme for the Australian Public Service.

The Claims Management Group works collaboratively with employers and employees to identify and target strategies that facilitate early and sustainable return to work or recovery at work. The Claims Administration and Income Support (CAIS) team performs critical financial and administrative services to support the claims business in managing claims transactions.

The CAIS team operates under two sub-teams: Income Support and Financial and Client Services. The Income Support team is responsible for all functions related to incapacity payments, including determining incapacity, payment of incapacity, and recovery of overpayments.

The Financial and Client Services team is responsible for undertaking various administrative claim functions, ranging from provider payment processing to document processing and taking calls for the contact centre.

Key Responsibilities:

  • Providing client support functions, including handling claims calls received through the Claims Contact Centre.
  • Performing non-complex provider payment processing and accurately receiving and classifying claim documentation.
  • Contributing to the achievement of key performance indicators for the Financial and Client Services team.

Reporting Structure:

The role reports to the Senior Claims Payment Services Officer or the Senior Client Services Officer.

Eligibility and Specific Conditions of Employment:

  • Character clearance (police records check).
  • Health clearance.
  • Six months probationary period for new engagements.
  • Security Clearance: Baseline.

To Apply:

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position, including your skills, experience, and knowledge relevant to the job-specific capabilities and role (maximum 2 pages).

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