Client Success Growth Manager

24 hours ago

Brisbane, Queensland, Australia beBeeStrategic Full time $90,000 - $120,000
Job Overview

Roses Only is a leading online retailer of delivered flowers and gifts in Australia, known for innovation and customer satisfaction.

The Client Success Team Leader will oversee a team of Client Success Coordinators, driving customer satisfaction, retention, and growth. This role is crucial for maximizing client value and contributing to the overall success of the business.

">Key Responsibilities:
  1. Team Leadership - Hiring, onboarding, and mentoring the Client Success Coordinators (Leader, Team)
  2. Performance Management - Setting goals, conducting evaluations, and providing feedback (Management, Goals)
  3. Strategic Planning - Implementing customer success strategies and lifecycle programs (Planning, Strategy)
  4. Customer Advocacy - Representing the voice of the customer and collaborating with other teams (Advocacy, Collaboration)
  5. Relationship Building - Developing strong relationships with customers and identifying growth opportunities (Building, Relationships)
  6. Escalation Management - Leading or supporting the resolution of customer escalations (Escalation, Resolution)
  7. Performance Monitoring - Tracking customer health and satisfaction metrics (Monitoring, Metrics)
  8. Collaboration - Working with data, marketing, and operations to enhance the client experience (Collaboration, Experience)
  9. Reporting - Maintaining accurate records of activities, forecasts, and team performance (Reporting, Records)
">Requirements:
  • Leadership & Management: Proven ability to lead, motivate, and develop a team (Leadership, Development)
  • Customer Focus: Deep understanding of customer needs and a passion for delivering exceptional experiences (Focus, Customer)
  • Communication and Interpersonal Skills: Excellent communication, collaboration, and relationship-building skills (Communication, Relationship)
  • Strategic Thinking: Ability to develop and implement client success strategies (Thinking, Strategies)
  • Technical Proficiency: Understanding of relevant technologies and tools (Proficiency, Tools)
  • Problem-solving: Ability to identify and resolve client issues and escalations (Solving, Escalations)

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