Frontline Customer Engagement Specialist

2 days ago

Ballarat, Victoria, Australia beBeeCustomer Full time
Customer Service Representative Opportunity

This is an excellent opportunity to work as a customer service representative in a dynamic call centre environment. Our team is seeking individuals who are passionate about providing exceptional customer experiences and possess strong communication skills.

Job Description:

We are looking for highly motivated and customer-focused professionals to join our team. As a customer service representative, you will be responsible for handling incoming calls and providing accurate and timely advice to customers via multiple channels. You will also have the opportunity to develop your skills through on-the-job training and mentoring.

Key Responsibilities:

  • Provide exceptional customer service through phone, email and other channels;
  • Respond to customer inquiries and resolve issues efficiently;
  • Work collaboratively with colleagues to achieve team objectives;
  • Maintain accurate records and data integrity;
  • Exercise judgment to deal with challenging situations effectively.

Required Skills and Qualifications:

To be successful in this role, you will need to demonstrate the following skills and qualifications:

  • Excellent communication and interpersonal skills;
  • Ability to provide accurate and timely advice to customers;
  • Competent computer literacy skills, including data entry and Microsoft Office;
  • Demonstrated commitment to professional and personal development;
  • Excellent organisational skills with the ability to multi-task and prioritise deadlines.

Benefits:

As a customer service representative, you will receive:

  • Three weeks of comprehensive initial training;
  • Long-term stability and opportunities for upskilling;
  • Ongoing mentoring and support;
  • A competitive hourly rate;
  • Flexibility in working hours (between 25-38 hours per week);
  • Close proximity to public transport and onsite parking;
  • Exposure to working in a state-of-the-art government building.

Working Arrangements:

The successful applicant will be required to work 25-38 hours over 5 days between 8am-6pm, with the occasional Saturday shift between 8.30am-12.30pm.

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