Customer Engagement Specialist

2 days ago

Ballarat, Victoria, Australia beBeeCustomerExperience Full time $60,000 - $100,000

Job Overview

We are seeking a highly skilled professional to join our team as a Customer Experience Officer.

The successful candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.

  • Key Responsibilities:
  • Provide exceptional customer service support via multiple channels, including live chat and phone support.
  • Utilise CRM tools to manage customer relationships and interactions.
  • Apply advanced Microsoft Office 365 skills to enhance customer engagement and experience.

This is an exciting opportunity for a motivated individual who is passionate about delivering outstanding customer experiences. The ideal candidate will be able to work flexibly and adapt to changing priorities in a fast-paced environment.

Service Victoria promotes diversity, inclusion and an equal opportunity workplace, welcoming applicants from all backgrounds.

**Required Skills & Qualifications:**

- Previous experience in a customer support-related role, supporting multiple communication channels.

- Strong customer relationship management (CRM) skills.

- Proficiency in Microsoft Office 365 programs.

**Benefits:**

- Opportunity to work in a dynamic and supportive team.

- Flexible working arrangements.

**Note:** All roles at Service Victoria can be worked flexibly, however it may differ from role to role.

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