Linux and Open Source Software Support Professional

1 day ago

Adelaide, South Australia beBeeSoftwareSupport Full time US$100,000 - US$118,000
Software Support Engineer Job Description

We are looking for a highly skilled Software Support Engineer to join our team. As a Software Support Engineer, you will be responsible for providing technical support and assistance to customers using our software.

This is a challenging role that requires strong problem-solving skills and the ability to work independently. You will be working with a variety of technologies, including Linux, open source software, and cloud-based systems.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, or in-person.
  • Analyze and resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software.
  • Maintain a close working relationship with Canonical's Field, Support and product engineering teams.
  • Participate in upstream communities to contribute to the development of open source software.
Requirements:
  • Bachelor's degree in Computer Science or a related field.
  • Experience with Linux and open source software.
  • Experience with at least one of Python, Go, C or C++ on Linux.
  • A drive to learn unfamiliar technology and deep-dive difficult issues.
  • Excellent communication and problem-solving skills.
What We Offer:
  • Distributed work environment with twice-yearly team sprints in person.
  • Personal learning and development budget of USD 2000 per year.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme & Wellness Platform.
  • Opportunity to travel to new locations to meet colleagues.

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