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Global Solutions Consultant

2 weeks ago

Sydney, New South Wales, Australia beBeeConsultant Full time $120,174 - $140,824
Lead a team to drive revenue growth and customer success in the Australia and New Zealand markets as a specialist solutions consultant.This role combines pre-sales solutions engineering, strategic consulting, and post-sales business consulting to deliver business outcomes and ROI justification for customers.Solutions include workforce management, quality management, and integration technologies.Key Responsibilities:
  • Solutions Engineering (40%):
    • Discovery & Qualification: Conduct technical discovery sessions with prospects to understand their needs and requirements.
    • Solution Demonstrations: Deliver compelling product demonstrations that showcase the value and benefits of the solution.
    • Technical Documentation: Create design documents, statements of work, and technical architecture plans tailored to each customer's needs.
    • Competitive Positioning: Leverage in-depth knowledge to differentiate the solution against competitive offerings.
    • Cross-functional Collaboration: Work closely with sales teams to develop winning strategies for enterprise opportunities.
  • Strategic Consulting - Pre-Sales (40%):
    • Proof of Value Design: Architect and deliver proof-of-concept engagements and pilots that demonstrate measurable business outcomes.
    • Deep Discovery: Conduct comprehensive business analysis sessions to uncover key business objectives and quantify potential ROI.
    • Custom Demonstrations: Build and present customized demonstrations that address specific customer challenges.
    • Strategic Workshops: Facilitate business transformation workshops focused on best practices.
    • Value Realization Planning: Develop detailed value realization frameworks and success metrics for prospect organizations.
    • Executive Engagement: Present strategic recommendations and business cases to C-level executives and senior management.
  • Business Consulting - Post-Sales (20%):
    • Implementation Oversight: Provide strategic guidance during deployments to ensure alignment with promised business outcomes.
    • Success Validation: Monitor and validate that deployed solutions are delivering the anticipated business value and ROI.
    • Optimization Consulting: Recommend configuration adjustments and process improvements to maximize solution effectiveness.
    • Customer Advocacy: Serve as the voice of the customer internally, providing feedback to development teams.
    • Expansion Opportunities: Identify and develop opportunities for solution expansion within existing customer base.

Requirements:

  • Contact Center Expertise: Minimum 10 years of hands-on contact center operations experience with deep understanding of customer experience challenges.
  • WEM Solution Knowledge: Minimum 5 years of experience with Workforce Management and Quality Management solutions.
  • Technical Proficiency: Strong understanding of enterprise telephony systems, cloud contact center platforms, and integration technologies.
  • Business Acumen: Proven ability to translate technical capabilities into business outcomes and ROI justification.
  • Communication Excellence: Outstanding presentation and demonstration skills with ability to engage audiences from technical staff to C-level executives.

We have a strong global presence with numerous partners, millions of agents, and thousands of customers worldwide. We strive to foster an inclusive hiring experience.