IT Information Technology Specialist

18 hours ago

Melbourne, Victoria, Australia beBeeInformationTechnologist Full time $60,000 - $80,000
IT Systems Analyst I Role Summary

This position provides top-notch service by supporting all organizational technologies and delivering technology training and support.

The IT Systems Analyst is responsible for analyzing systems and processes, as well as maintaining workstations and networks.

Key Responsibilities:
  • Provide Tier 1+ Help Desk support
  • Assist the IT team with hands-on tasks
  • Offer basic and advanced desktop support: Troubleshoot email, office productivity software
  • Collaborate with the Network and Security Administrator on security and/or network issues – lower tier support
  • Train staff on new software, skills training, and coordinate training schedules
  • Work with departments to enhance systems and processes
  • Maintain relationships with external IT departments and vendors
  • Provide after-hours support as needed
  • Organize and participate in stakeholder meetings
  • Document and follow up on meeting actions and decisions
  • Prepare necessary presentation materials as required
  • Ensure project deadlines are met
  • Provide administrative support as needed
  • Undertake project tasks as required
  • Chair and facilitate meetings where appropriate
  • Distribute project-related materials as requested
  • Act as a project resource person by performing research, analyzing information, providing documentation, and preparing reports
  • Sustain strong relationships with business contacts and stakeholders
  • Perform other related duties as needed

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