Airport Customer Service Specialist

2 weeks ago


Brisbane Airport, Australia dnata Full time

We are seeking a skilled and dedicated Airport Customer Service Specialist to join our team at dnata in Brisbane. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and have a strong interest in the aviation industry.

As an Airport Customer Service Specialist, you will be responsible for providing top-notch customer service to our clients, responding to their inquiries, and resolving any issues that may arise. You will also be required to work closely with our warehouse team to ensure seamless operations and maintain high levels of customer satisfaction.

The ideal candidate will have previous experience in a similar role, excellent communication skills, and the ability to work independently in a fast-paced environment. A valid driver's license and basic computer skills are also essential for this position.

In return for your hard work and dedication, we offer a competitive salary of approximately $70,000 per annum, extensive training and support, and the opportunity to work for a global company.

Job Responsibilities:

  • Provide exceptional customer service to our clients
  • Respond to customer inquiries and resolve any issues
  • Work closely with the warehouse team to ensure smooth operations
  • Process customer collections and returns
  • Complete UCR documentation and track shipments
  • Maintain accurate records and reports

Requirements:

  • Previous experience in a similar role
  • Excellent communication and problem-solving skills
  • Ability to work independently in a fast-paced environment
  • Valid driver's license and basic computer skills
  • Australian/New Zealand citizenship or permanent residency


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