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Attendant of Exceptional Guest Experience
3 weeks ago
We are seeking a dedicated and customer-focused individual to join our team as an InterContinental Attendant. As a key member of our staff, you will be responsible for delivering exceptional service to our guests by providing food and beverage services with a focus on True Hospitality.
A typical day in this role will involve greeting IHG Rewards Club members and returning guests, ensuring they receive a high standard of service that exceeds their expectations. You will also take ownership of guest problems and complaints, using established guidelines to ensure satisfaction.
In addition to your excellent communication skills, strong problem-solving skills are essential to turn issues into opportunities for great guest memories. Previous experience in customer service and F&B environments, preferably in hotels, is highly desirable. Fluency in the local language is a must, with additional language skills being a plus.
Responsibilities
- Deliver food and beverage services to guests with a focus on True Hospitality
- Greet IHG Rewards Club members and returning guests, ensuring a high standard of service
- Take ownership of guest problems and complaints, using established guidelines to ensure satisfaction
- Use excellent communication skills to handle concerns and compliments effectively
- Apply strong problem-solving skills to turn issues into opportunities for great guest memories
What We Offer
- Laundered uniform supplied
- Paid birthday leave
- Paid parental leave
- Colleague discounts for accommodation, food, and beverage at IHG Hotels
- Access to a massive colleague discounts platform for all your favorite brands and retailers
