Product Quality Assurance Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeQuality Full time $120,000 - $140,000

About Our Quality Assurance Role

The purpose of this position is to ensure customers have an exceptional experience with our products. This involves working collaboratively with external suppliers, quality assurance teams, industry groups, merchandise teams, logistics, operations, and customer support teams to resolve and improve product quality outcomes.

  • Strategic responsibilities: We seek a candidate who can support business-aligned quality and risk program priorities across various Endeavour businesses and product categories.
  • Operational duties: The successful candidate will oversee Endeavour withdrawal and recall processes, engage with stakeholders, and provide technical assistance to commercial teams on compliance or regulatory issues for vendor brands.
  • Tactical duties: This role involves monitoring product quality across all touchpoints in the value chain, identifying areas for improvement, and recommending courses of action to commercial teams for resolution.

Your Qualifications

  • A minimum 5 years of experience in quality assurance management and FMCG manufacturing.
  • Familiarity with working with commercial and logistics teams, as well as knowledge of retail, packaging, and supply chain practices.
  • Exceptional communication, stakeholder management, and negotiation skills, with the ability to build sustainable relationships across the organization, with industry groups, and with suppliers.
  • Process improvement methodology skills, enabling you to continually refine, simplify, and improve end-to-end practices.
  • Problem-solving and root cause analysis skills, allowing you to lead a fact-based approach to resolving product issues without emotion to achieve good outcomes for customers, suppliers, and the business.

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