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Service Transition Manager
2 months ago
{"h1": "Exclaim IT: Service Transition Manager Opportunity", "p": "We are seeking an experienced Service Transition Manager to support our Executive Director Systems and Engineering in shaping the Ticketing Operations capability. This role requires a strong understanding of IT Service Management and its application in passenger transport Ticketing Systems.", "ul": [{"li": "Establish a target Operating Model including service definition and accountabilities for our Ticketing Ops capabilities and alignment with other functions within the branch"}, {"li": "Work with Smart Ticketing delivery teams to streamline transition of ticketing products and services into Operations"}, {"li": "Work with the Ticketing Operations team to ensure they can provide sustainable processes and service management practices (ITIL/CMMI) within their defined capabilities"}, {"li": "Work closely with our ticketing supplier and Independent Certifier to provide assurance around the operational readiness of ticketing products and services as well as their ongoing management"}, {"li": "Work with Operations staff to assist them with transition to new roles, adoption of new processes and development of capability."}, {"li": "Work with Operations teams to identify priority improvement areas"}, {"li": "Extensive knowledge and experience in IT Service Management and its application in passenger transport Ticketing Systems."}, {"li": "Proven track record in managing change with the ability to design and improve capability and this includes the ability to manage IT Suppliers and operational service agreements."}], "h2": "Key Responsibilities", "p": "The successful candidate will have a strong background in IT Service Management and experience in passenger transport Ticketing Systems. They will be able to design and improve capability, manage change, and work closely with our ticketing supplier and Independent Certifier.", "h2": "Requirements", "ul": [{"li": "Smooth transition from project to operations"}, {"li": "Improved service definition"}, {"li": "Operational process changes"}, {"li": "Operational capability readiness and change management"}, {"li": "Stakeholder Management"}, {"li": "Staff and supplier capability development"}], "p": "If you are a motivated and experienced Service Transition Manager looking for a new challenge, please submit your application.", "h2": "About Exclaim IT", "p": "Exclaim IT is a leading provider of IT services and solutions. We are committed to delivering high-quality services and solutions that meet the needs of our clients.", "p": "We are an equal opportunities employer and welcome applications from all qualified candidates.", "p": "Please note that we do not accept applications from recruitment agencies.", "p": "We are committed to protecting your personal data and will only use it for the purpose of processing your application.", "p": "For more information about our privacy policy, please visit our website.", "p": "Thank you for considering Exclaim IT as your employer.", "p": "We look forward to hearing from you.", "p": "Best regards, Exclaim IT"}
