Customer Support Representative

4 days ago


Sydney, New South Wales, Australia Spaceship Full time

About Spaceship

At Spaceship, we're on a mission to revolutionize the way people think about and invest their money. We're a forward-thinking company that's passionate about enabling people to invest in their future.

Our Team

We're a small, dynamic team of ~40 people who are dedicated to making a difference in the financial services industry. We value forward-thinking, accessibility, curiosity, transparency, and simplicity in everything we do.

The Role

We're seeking a highly skilled Customer Support Representative to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities

  • Act as the primary point of contact for customers, providing timely and effective support via various channels.
  • Manage customer feedback, complaints, and general enquiries in a professional and empathetic manner.
  • Nurture relationships with customers to build trust and loyalty.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.

Requirements

  • 2-3 years of experience in a B2C customer support, customer success, or similar role.
  • Experience with customer support systems, such as CRMs, and dealing with online chat enquiries.
  • Experience in working in financial services, specifically in a super fund support role or with experience in ETFs, investments, stocks, and trading.
  • RG146 accreditation is highly desirable.

What We Offer

  • Competitive salary and equity options.
  • Flexibility to work from home 1-2 days per week.
  • Health and wellness benefits.
  • Learning and development allowance.
  • Working from home allowance.


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