Financial Expert

2 days ago

Sydney, New South Wales, Australia beBeeFinancial Full time $90,000 - $120,000
Financial Solutions Expert

This is an ideal role for professionals who thrive in supportive environments and are passionate about making a positive impact on people's lives.

As a Financial Solutions Expert, you will play a key role in providing thoughtful analysis and tailored solutions to clients experiencing financial difficulty.

  • Assess hardship applications with empathy and negotiate repayment plans that reflect each client's unique situation.
  • Ensure all actions comply with regulatory requirements and collaborate across multiple teams to create effective support strategies.
  • Handle legal processes related to collections when needed and communicate clearly with clients through various means.

Success in this role means consistently delivering compassionate service while safeguarding organisational interests through diligent risk management.

Key Responsibilities:
  • Receive, review, assess, and make decisions on applications for financial assistance.
  • Offer appropriate financial solutions such as repayment plans or payment pauses that balance both client needs and organisational interests.
  • Engage in empathetic discussions with clients or their representatives regarding complex or sensitive matters.

What you bring:

To excel in this role, you will bring extensive experience from high-volume environments within banking or finance—particularly those focused on consumer credit or collections.

  • A minimum of five years' experience working in high-volume retail consumer credit or collections within the banking or finance industry is essential.
  • At least one year's direct experience assisting clients facing financial hardship is required to ensure you can provide empathetic support from day one.

What sets us apart:

We stand out for our unwavering commitment to creating meaningful opportunities for employees at every level.

  • Enjoy flexible working opportunities designed to support your wellbeing and work-life balance, with access to a range of benefits that promote health and personal growth.

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