Technical Solution Architect and Enterprise IT Strategist

6 days ago


Sydney, New South Wales, Australia Servicenow Full time
Company Overview

Service Now, a global market leader in innovative AI-enhanced technology, is transforming how organizations work. Founded in 2004 by visionary engineer Fred Luddy, the company has grown to serve over 8,100 customers, including 85% of the Fortune 500.

Job Description

As a dynamic Technical Solution Architect, you will leverage your expertise in Salesforce Service Cloud to architect and implement best-in-class Service Now solutions. If you're a seasoned Salesforce Service Cloud Architect looking to pivot into the Service Now ecosystem, this is an opportunity to utilize your skills in workflow automation, customer service excellence, and enterprise-level architecture in a new and exciting platform.

Key Responsibilities:
  • Lead the design and development of complex solutions and integrations between Service Now and other enterprise platforms.
  • Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management).
  • Design and architect Service Now solutions that align with business needs and industry best practices.
Required Skills and Qualifications

To be successful in this role, you must have:

  • Certifications in Salesforce (e.g., Service Cloud Consultant, Architect) and/or Service Now (e.g., Certified System Administrator, Certified Application Developer).
  • Industry domain expertise in Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
  • At least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable Salesforce solutions.
Benefits

As a Service Now employee, you can expect:

  • A competitive salary estimated at $140,000 per year.
  • The opportunity to work with a global market leader in innovative AI-enhanced technology.
  • A dynamic and inclusive work environment that values diversity and inclusivity.
Estimated Salary: $140,000 per year

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