Project Enhancement Specialist

7 days ago

Melbourne, Victoria, Australia beBeeEnhancement Full time $90,000 - $125,000

Project Enhancement Specialist

We are seeking a skilled professional to join our team as a Project Enhancement Specialist. As a key member, you will be responsible for developing sustainable process improvements to support commercial customers and growth initiatives.

Key Responsibilities:

  • Identify opportunities to enhance customer experience across Fleet, Dealer and Midstream business.
  • Delivery of enhancements to support new business opportunities & protect current base.
  • Simplify end-to-end processes across the Order to Cash process span, focusing on areas of high error and transactional rework.
  • Work with business Subject Matter Experts to facilitate process discovery and generate priorities to deliver sustainable changes to key operating processes.
  • System and process-orientated mindset: developing customer-centric solutions supported by the right system configuration & processes.
  • Effective Collaborator - successful working cross-functionally to resolve pain points & improve customer experience.
  • Analytical and data-driven - keen eye for analysing trends and identifying cause-and-effect relations.
  • Problem-solving - ability to navigate complex situations and address problems at the root cause.
  • Ability to work autonomously and as part of cross-functional teams.
  • Experience/expertise in key BP operating systems: SAP, Genplus an advantage.
  • Experience in process optimisation methods advantageous (Lean / CI).

About Us:

We value diversity in our workforce and encourage women, people of Aboriginal, Torres Strait Islander, Maori and Pacific Islander heritage and people of culturally diverse backgrounds to apply.

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